The telecommunications industry is riding high on the waves of the tech revolution and digital transformation. Their business is doing so well that, unlike in many other sectors, Artificial Intelligence (AI) and Machine Learning (ML)is more of a solution to their problems than a challenge. Telecoms are not far behind such big tech companies as Google, Amazon, or Microsoft and could use the 5G transition as an opportunity to cut the distance.
Telecoms possess enormous amounts of data from customers. With the use of AI and machine learning, telecoms can extract meaningful business insights from this data so they can make more appropriate business decisions.
Furthermore, artificial intelligence and machine learning have enabled the telecommunications industry to extract insights from their vast data sets, made it easier to resolve issues, manage daily business more efficiently and provide improved customer service and satisfaction.